This Seller Agreement (“Agreement”) is between Digital Oasis LLC (“KTIZO 3D,” “we,” “us”) and you, the business or individual operating a shop on the platform (“Shop,” “you”). It supplements the Terms of Service and controls if the two conflict with respect to selling. By creating a shop, listing a product, or accepting an order through the platform, you agree to this Agreement.
1. You are an independent seller
You are an independent business. Nothing in this Agreement creates an employment, agency, partnership, joint-venture, or franchise relationship between you and KTIZO 3D. You have no authority to bind us, and we have none to bind you. You control your prices, your equipment, your materials, your processes, and whether to accept any order.
2. The sale is yours — buyer's contract is with you
Every sale made through the platform is a contract between you and the Customer. KTIZO 3D provides the software venue — quoting, checkout, order tracking, messaging — but is not a party to the sale, does not take title to your goods, and is not the seller, manufacturer, or distributor of anything you produce. You are the seller of record for every order your shop accepts.
3. Your responsibilities
You are solely responsible for:
- Listings & accuracy. The truthfulness of your listings, product descriptions, photos, prices, capabilities, and lead times.
- Intellectual property. Having the rights to everything you print, list, and sell — including commercial-use licenses for third-party designs. Selling prints of a model does not become lawful because a customer supplied the file; if you have reason to believe a file infringes, decline the order. You must comply with the IP & DMCA Policy.
- Product safety & compliance. The safety, quality, and legal compliance of your products — including consumer-product, labeling, food-contact, and children's-product rules that apply to what you sell and where you ship. Nothing on the Prohibited Items list may be listed or produced.
- Fulfillment. Producing, packing, and shipping (or handing off) orders on the timeline you communicate.
- Returns, refunds & customer service. Publishing and honoring your return/refund policy consistent with applicable consumer law and the platform Refund Policy, and responding to your customers' messages and issues.
- Taxes. Registering for, collecting, reporting, and remitting all taxes that apply to your sales, except where a marketplace-facilitator law requires the platform to collect and remit on your behalf (in which case we will tell you what we handle). You are responsible for your own income and business taxes everywhere.
- Your legal existence. Operating lawfully — business registration, licenses, and insurance appropriate to your activity. We strongly recommend carrying general and product-liability insurance.
4. Fees, payments & chargebacks
You pay the subscription and/or platform fees for your plan, described at sign-up and on the pricing page. Customer payments are processed by our payment processor (e.g. Stripe); payouts and processing are also subject to the processor's terms. You are responsible for refunds you issue and for chargebacks, reversals, and associated processor fees arising from your orders, and you authorize us and the processor to offset those amounts against your balances or invoice you for them.
5. License to display your content
You grant KTIZO 3D a non-exclusive, worldwide, royalty-free license to host, reproduce, and display your shop name, logo, listings, photos, and related content for operating and promoting the platform and your storefront. You represent you have the rights to everything you provide.
6. Indemnification
You will defend, indemnify, and hold harmless KTIZO 3D, Digital Oasis LLC, and their officers, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your products and services, including product-liability, safety, and warranty claims; (b) your listings and content, including intellectual-property infringement; (c) your breach of this Agreement, the Terms, or applicable law; and (d) your taxes. We will notify you of any such claim and may participate in the defense with our own counsel at our expense. You may not settle a claim that imposes obligations on us without our consent.
7. Enforcement, suspension & termination
We may remove listings, pause your storefront, or suspend or terminate your account if we believe you have violated this Agreement, the Terms, the IP & DMCA Policy, or the Prohibited Items policy, or where required to protect users, comply with law, or respond to repeated infringement (see the repeat-infringer policy). Either party may terminate at any time; you remain responsible for orders accepted and fees incurred before termination. Sections 2, 3, 4, 6, 8, and 9 survive termination.
8. Disclaimers & limitation of liability
The platform is provided “as is.” We do not guarantee order volume, uptime, or outcomes. To the maximum extent permitted by law, our total liability to you under this Agreement is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits.
9. General
This Agreement is governed by the laws of the State of Hawaii, United States. We may update it; material changes will be posted with a new effective date, and continued selling after changes means you accept them. If any provision is unenforceable, the rest remains in effect. Questions? Contact [email protected].