KTIZO 3D respects intellectual-property rights and requires everyone on the platform — Shops and Customers — to do the same. This policy explains how to report infringement, how we handle reports (including under the U.S. Digital Millennium Copyright Act, 17 U.S.C. § 512), how affected users can respond, and what happens to repeat infringers. It applies to everything hosted on the platform: uploaded 3D models, product listings, images, storefront content, and messages.
1. Designated DMCA agent
Send copyright infringement notices to our designated agent:
DMCA Agent
Copyright Agent — Digital Oasis LLC
Email: [email protected]
2. Filing an infringement notice (takedown)
If you believe content on the platform infringes your copyright, send our agent a notice containing:
- Identification of the copyrighted work you claim is infringed (or a representative list if there are many).
- Identification of the infringing material and where it is on the platform — a listing URL, storefront URL, or order/file reference — with enough detail for us to find it.
- Your name, mailing address, telephone number, and email address.
- A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law.
- A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.
- Your physical or electronic signature.
Misrepresentation warning: under 17 U.S.C. § 512(f), anyone who knowingly and materially misrepresents that content is infringing (or was removed by mistake) can be liable for damages, including costs and attorneys' fees. Don't file false notices.
3. What we do with a valid notice
- We remove or disable access to the identified material promptly.
- We notify the user who posted it and provide a copy of the notice.
- We record the strike for repeat-infringer purposes (Section 5).
4. Counter-notice
If your content was removed and you believe that was a mistake or misidentification, you may send our agent a counter-notice containing:
- Identification of the removed material and where it appeared before removal.
- A statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification.
- Your name, address, and phone number, and a statement that you consent to the jurisdiction of the federal district court for your address (or, if outside the U.S., for the district where we are located) and that you will accept service of process from the person who filed the original notice.
- Your physical or electronic signature.
We forward valid counter-notices to the original complainant. If they do not notify us within 10–14 business days that they have filed a court action seeking to restrain the activity, we may restore the material.
5. Repeat-infringer policy
We terminate the accounts of users who are repeat infringers, in appropriate circumstances. As a guideline, three valid, uncontested infringement strikes within a rolling 12-month period will result in account termination; we may act sooner for flagrant cases (e.g. counterfeiting, wholesale copying of a designer's catalog). Strikes resolved in the user's favor by counter-notice or by the complainant's withdrawal are removed. We may also refuse re-registration by terminated infringers.
6. Trademarks & other IP
The same notice process applies to trademark complaints (e.g. counterfeit branding, logos used to pass off goods) and other IP claims, adapted as needed — identify your rights (e.g. registration number), the offending listing, and the misrepresentation. Selling prints of branded or licensed characters, logos, or designs without a commercial license is prohibited on the platform regardless of whether a complaint has been filed — see Prohibited Items.
7. Shops' duty of care
Shops must not knowingly print or list infringing work — including when a customer supplies the file. If an order looks like unlicensed third-party IP (a well-known character, a paid model without a commercial license), the Shop should decline it. Repeatedly accepting such orders counts toward the repeat-infringer policy. See the Seller Agreement.
8. Questions
Questions about this policy: [email protected]. Formal notices must go to the designated agent in Section 1.